Returns & Exchanges
Returns Policy
You can return any item purchased on hauscamellia.com within 7 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.
Please note we can only accept returns for casual wear with 7 days of purchase date, for occasion and evening wear, we offer only exchanges within 3 days for a different size or another item of equal or higher value. Refunds are not available for occasion and evening wear.
Withdrawal:
To cancel an order that has not yet been shipped, please contact customercare@hauscamellia.com.
For delivered orders, withdrawal requests can be submitted through our returns portal.
If you would like to return a product, please follow the instructions below:
Please visit our returns portal and follow the instructions below.
- Enter your order number and the email address associated with the order.
- Please indicate which item(s) you would like to return and the reason.
- Our team will get in touch with you.
Exchanges
For orders shipped within the EU, exchanges can be arranged through our returns portal. You may exchange your item for any available product offered in the portal at the time of submitting your request.
For orders shipped outside the EU, please note that we can only exchange a product for a different size within the same model. To check the product’s availability, please contact us at customercare@hauscamellia.com. If the item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.
Should you be interested in exchanging your product for a different color or style, please return it and place a new order.
Refund
To be eligible for return merchandise must be returned in the full condition in its original packaging, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. Please note that shipping fees are non-refundable.
Once your return is approved, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.
In the rare case of receiving a damaged or incorrect item, please contact us within 48 hours of delivery through our website contact form, including your order number and clear photos of the item.
For orders outside of the Egypt, please be aware that if duties and taxes were not included in the product price, the refunded amount will be equal to the price paid at checkout less the import duties and taxes. Please note that these charges are only collected on behalf of your national tax/customs authorities and are not charged by Haus Camellia.