Privacy Policy

Date of last update: June 2026

At Haus Camellia, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the personal information you share with us when you visit our website, create an account, place an order, subscribe to our newsletter, contact us, or interact with our services.

By using the Haus Camellia website, you acknowledge that you have read and understood this Privacy Policy.

1. Who is responsible for your Personal Data?

The data controller is Haus Camellia, a brand located in Egypt.

For any questions related to your personal data, privacy rights, or this Privacy Policy, you may contact us at:

Email: [insert email address]
Address: [insert business address, Egypt]

2. What Personal Data do we collect?

We may collect personal data when you browse our website, create an account, place an order, subscribe to our newsletter, contact customer support, or interact with Haus Camellia online.

The personal data we may collect includes:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Account login details
  • Order history and purchase details
  • Payment-related information processed securely through our payment providers
  • Customer service messages and inquiries
  • Newsletter and marketing preferences
  • Website browsing data, such as IP address, device type, browser type, pages visited, date and time of visit, and general location data

We do not intentionally collect personal data that is not necessary for providing our services or improving your experience.

3. Why do we use your Personal Data?

We use your personal data to provide you with a smooth, secure, and personalized shopping experience.

Your data may be used for the following purposes:

To process your orders

  • Confirm and manage your purchases
  • Prepare, ship, and deliver your orders
  • Send order updates, invoices, and delivery notifications
  • Manage returns, exchanges, complaints, or customer service requests

To manage your account

  • Create and maintain your customer account
  • Save your contact and order information
  • Help you access your order history and preferences

To communicate with you

  • Respond to your questions, requests, or complaints
  • Send important service-related messages
  • Notify you of updates related to your order or account

For marketing purposes

Only when permitted, we may use your data to:

  • Send newsletters and brand updates
  • Share offers, launches, and new collection announcements
  • Personalize your experience based on your preferences and interactions

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

To improve our website and services

We may use browsing and usage data to:

  • Improve website performance
  • Understand how visitors use our website
  • Improve our products, content, and user experience
  • Prevent fraud, misuse, or security risks

4. What are your rights?

In accordance with applicable data protection laws, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, where legally possible
  • Withdraw your consent to marketing communications
  • Object to certain types of data processing
  • Request restriction of how your data is used
  • Ask how your data is collected, processed, and stored

To exercise any of these rights, please contact us at:

Email: [insert email address]

We may ask you to verify your identity before processing your request.

5. Who do we share your Personal Data with?

Your personal data is mainly used by Haus Camellia. However, we may share it with trusted service providers when necessary to operate our website and deliver our services.

These may include:

  • Payment service providers
  • Shipping and delivery companies
  • Website hosting and e-commerce platform providers
  • Customer support tools
  • Email marketing platforms
  • Analytics and advertising partners
  • Legal, accounting, or compliance advisors, when required

We only share data that is necessary for the relevant service. We also expect our partners and service providers to protect your data and use it only for the purposes agreed with us.

We may also share your data if required by law, legal proceedings, government authorities, or in connection with a business transfer, merger, or acquisition.

6. International data transfers

Some of our service providers may store or process personal data outside Egypt. When this happens, we take reasonable steps to ensure your data is protected and handled securely in accordance with applicable data protection requirements.

7. Security of your Personal Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure payment processing, restricted access to customer data, secure website connections, and working with trusted technology partners.

However, no online platform can guarantee complete security. We encourage you to keep your account login details confidential and notify us immediately if you suspect unauthorized access to your account.

8. How long do we keep your Personal Data?

We keep your personal data only for as long as necessary for the purposes for which it was collected, including order management, customer support, legal, tax, accounting, security, and business record requirements.

For example:

  • Order and transaction data may be kept as required for legal, accounting, and tax purposes.
  • Customer account data may be kept while your account remains active.
  • Marketing data is kept until you unsubscribe or withdraw your consent.
  • Website browsing and cookie-related data may be kept for a limited period to improve performance and analytics.

When your data is no longer needed, we will delete, anonymize, or securely archive it where required by law.

9. Cookies and similar technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing activities.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

10. Changes to this Privacy Policy

Haus Camellia may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or data practices.

The latest version will always be available on our website, with the date of the most recent update shown at the top of the page.

11. Contact us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:

Haus Camellia
Location: Egypt
Email: [insert email address]
Address: [insert business address]